support.rachio.comRachio Support

-- Help Center toggle menu Visit Rachio.com Sign in -- How can we help? Hardware Rachio Thrive WiFi Knowledge base Announcements and Updates Lawn Care Getting Started Schedules & Zones Troubleshooting Settings Accessories & Sensors Integrations Pro & Utility Contact Us Product News Issues Connecting to New Model iPhone/iPad and Samsung Phones/Tablets Our team has identified an issue connecting Rachio 3 controllers to home networks with newer iOS and Samsung Android phones and tablets. The good news is that the issue has been resolved through a firmware update on the Rachio 3. However, the controller has to connect online in order to receive the f... Rachio Thrive: Lawn Champion Rachio Thrive - Manage Subscription Summary This article explains how you can manage your Rachio Thrive subscription within the Rachio app. Written Guide From your controller Home Page where your Thrive subscription is activated, select the "More" tab followed by "Manage Subscription". Next Charge Date; This section will show you ... Rachio Thrive Guarantee We want you to love your lawn and the life within it. Not completely satisfied with Rachio Thrive? If for any reason you, the end-user consumer, are not satisfied with the performance of your Rachio Thrive product, we will refund to you the purchase price or provide you with a replacement Rachio Thriv... Issues Applying Thrive Is it taking too long to apply Thrive? There is a possibility that you have received a highly concentrated bottle of Thrive. This means that the application rate might be slower than we intend. If you have received a more concentrated bottle of Thrive, it means you have more microalgae to use—you won'... Rachio Thrive Purchase Instructions Summary Have questions about our new Rachio Thrive? In this article, you will find more details about our lawn care product! Questions & Answers How/where can I purchase? Head over to https://rachio.com/thrive. Use our Yard Analyzer Tool to customize your Thrive Kit and check out right here at rachi... Lawn Champion Overview FAQ What is Rachio Thrive: Lawn Champion? Rachio’s new lawn care plan focuses on naturally building roots and innovating soil nutrition to create the strongest foundation for a lush, sustainable lawn which can dramatically improve soil and plant health. It’s designed to replace traditional fertilizers (w... Rachio Thrive - Lawn Champion Application Instructions Summary This article explains application instructions for Rachio Thrive - Lawn Champion. Before You Apply Consider removing weeds by pulling up at the root. If you haven’t already done so, activate your Rachio Thrive subscription within the Rachio app. Instructions can be found in the email you... Before You Buy Can I install the controller myself? Do-It-Yourself Installation Yes, you can install the Rachio controller on your own, without professional help; most users do it in 30 minutes or less! Quick Start & Installation Guides The guides below can provide installation tips and answer questions you may have. Rachio 3 Quick Start Guide Gener... Rachio manuals and resources Current products Rachio 3 Smart Controller Installation video Wi-Fi and app setup Wi-Fi reset Manual [PDF] Spec sheet [PDF] Outdoor enclosure Installation video Manual [PDF] Software and other features Schedule overview Winterization Past products Rachio 2 Smart Controller Installation video Wi... What's the difference? Compare Rachio 3, Generation 2, and Generation 1 Compare Rachio controllers Want to see how Rachio 3 stacks up against our previous controllers? Need to compare our products? Here's your one-stop-shop! Generation 1 Generation 2 Rachio 3 Wireless Flow Meter Works with almost any existing sprinkler system. ✔ ✔ ✔ ✔ Controller installation ... Can I replace my old timer with a Rachio controller? Check valve compatibility Rachio Smart Sprinkler Controllers are compatible with 24V AC solenoid valves which is the standard for U.S. irrigation systems. So if you're located in North America, then your irrigation system is most likely compatible with a Rachio Smart Sprinkler Controller. Incompatible... Can I control my Rachio controller from anywhere? Can I control my watering when I'm not on my Wi-Fi network? Yes, you can! Once your Rachio controller is connected to your home's Wi-Fi network, you can control it from practically anywhere as long as you're connected to the internet (through your data plan, another Wi-Fi network, etc). Where can I lo... How do I install a Rachio Controller outdoors? Weatherproof Outdoor Enclosure Outdoor Installation Rachio controllers can be installed outdoors by using a Rachio Weatherproof Outdoor Enclosure. Our outdoor enclosure protects your controller from the elements and keeps it safe from water damage. Find a Rachio Pro Installing outdoors can be more challenging than the typical i... See all 13 articles Rachio 3 What can you do with your Rachio 3? More tips to get you started Finished installing your Rachio 3? Now for the fun part! Your Rachio 3 Smart Sprinkler Controller can do more than just run your sprinkler system. Let’s start exploring! Control your system remotely Whether you’re at work or traveling the world, you can control your Rachi... Rachio 3 Smart Sprinkler Controller and Smart Water System FAQ Find a Rachio Pro Interested in the Rachio 3 Smart Watering System, but not sure how to install it? Click the button below to find a local Rachio Pro! Connect with a Rachio Pro Summary Interested in purchasing a Rachio 3 or simply want to know more about your brand new controller? In this article... Rachio 3 Quick Start Guide Getting started with Rachio 3 Already have your Rachio 3? Thinking about purchasing, but want to know what to expect? The video and step-by-step guides below will have you up and running in no time! Note Upgrading from an already-installed Generation 2 controller to a Rachio 3? The app allows you t... How to replace your Generation 2 with a Rachio 3 Upgrading from Generation 2 to Rachio 3 Smart Sprinkler Ready to upgrade your controller to Rachio 3? Our Rachio 3 controller was designed with easy installation in mind. If you already have a Rachio Generation 2 on the wall, installing the Rachio 3 is even easier! You can transfer your settings, use... Light Codes (Rachio 3) Note Controller offline? Having issues with Wi-Fi on your controller? Our new in-app help tool makes Wi-Fi troubleshooting a breeze! Tap the red "Offline" banner at the top of the Home screen for automatic troubleshooting help. Follow the prompts in the app to identify what's wrong and how to quickly... Congratulations on your new home build with Rachio 3 Smart Sprinkler Controller New home build with Rachio 3? Did you move into a new home with a Rachio 3 Smart Sprinkler Controller? If so, congratulations! Take control of your lawn Once your home’s Wi-Fi is set up, it’s time to control your lawn from your phone - not your garage. The Rachio App is your personal watering assist... See all 7 articles Generation 2 Rachio Generation 2 Quick Start Guide Summary In this article, you will find steps & tips on how to install, set up, and troubleshoot (if necessary), your Generation 2 Rachio controller, starting with two helpful video guides followed by written instructions. Video Guides Generation 2 Hardware Install Generation 2 App and Wi-Fi Setup... Rachio Generation 2 FAQ Summary Have questions regarding the Generation 2 Rachio Smart Sprinkler Controller? In this article, you will find some frequently asked questions (and answers) that may help you with your Generation 2. Wi-Fi/Connectivity What happens if I lose power? Our Rachio controllers have memory built into th... Generation 2 Tech Specs Smartphone/Tablet Rachio Mobile App works on Android & iOS (iPhone/iPad) mobile devices; the mobile app is required to connect the controller to Wi-Fi. Minimum OS requirements are iOS 10.3+ or Android™ 4.4+. Rachio Web App is also available on most web browsers. The...